This Cookie Policy explains how Promethora may use cookies, local storage, pixels, and similar technologies on our website, dashboards, and web-based platform experiences.
Cookies are small text files stored on your browser or device when you visit a website. They help websites work, remember preferences, support authentication, improve performance, and understand how users interact with services. Cookies cannot run programs or access files on your device by themselves.
Promethora may use HTTP cookies, session storage, local storage, server logs, pixels in transactional emails, and device or browser signals. These technologies support authentication, security, preferences, analytics, fraud prevention, troubleshooting, and user experience improvements.
Essential cookies are required for core functionality such as page navigation, secure sessions, CSRF protection, login state, service access, and fraud prevention. These cookies cannot generally be disabled through Promethora without affecting core website or platform functionality.
Functional cookies and local storage may remember non-sensitive preferences such as interface settings, recently used options, dashboard display choices, or language and region preferences. Disabling them may make the experience less personalised but should not block basic website access.
Analytics technologies may help us understand aggregate site usage, page performance, user journeys, feature adoption, errors, and traffic sources. Where possible, analytics are aggregated or minimised and are used to improve products rather than to sell advertising profiles.
Security-related cookies or device signals may support login protection, abuse detection, rate limiting, fraud checks, bot prevention, suspicious activity review, and transaction risk monitoring. These safeguards help protect Promethora, merchants, and end users.
Some cookies or similar technologies may be placed by trusted service providers that support hosting, analytics, communications, security, support, or embedded tools. These providers are expected to process information for authorised purposes and under appropriate contractual safeguards.
You can block, delete, or manage cookies using your browser settings. You may also use browser privacy controls or device-level settings. If essential cookies are blocked, certain website, dashboard, payment, or support features may not function correctly.
Session cookies may expire when you close your browser. Persistent cookies may remain for a defined period unless deleted earlier. Retention depends on the cookie purpose, browser settings, legal needs, security requirements, and service configuration.
For questions about this Cookie Policy, contact hello@promethora.com.