This Privacy Policy explains how Promethora Fintech Solutions Private Limited collects, uses, protects, stores, and shares information when you use our website, dashboards, APIs, payment products, payout services, verification workflows, and connected banking offerings.
1. Overview
This policy applies to visitors, merchants, business users, partners, and authorised representatives who interact with Promethora. By using our website or services, submitting an enquiry, completing onboarding, or integrating with our APIs, you acknowledge the practices described in this policy. We process information in accordance with applicable Indian law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, RBI guidelines where applicable, and contractual obligations with regulated partners.
2. Information we collect
We may collect identity and contact information such as name, email, mobile number, business name, designation, address, PAN, GSTIN, CIN, beneficial owner details, and authorised signatory information. For onboarding and compliance, we may collect KYC documents, bank account details, cancelled cheques, business registration documents, website or app details, and declarations related to business activity.
3. Transaction, financial, and verification data
When services are used, we may process payment references, payout instructions, settlement records, refund and chargeback details, UPI IDs, bank account validation results, verification responses, API request logs, webhook events, reconciliation data, timestamps, and transaction status information. We do not sell transaction data for advertising purposes.
4. Technical and usage information
We may collect IP address, device type, browser type, operating system, session information, API keys and request metadata, error logs, dashboard activity, feature usage, cookies, and similar diagnostic information. This helps us secure the platform, prevent fraud, maintain uptime, debug integrations, and improve product performance.
5. How we use information
We use information to provide payment gateway, POS, QR, payout, verification, and connected banking services; process merchant onboarding; complete KYC and risk checks; authenticate users; process transactions; generate reports; provide customer support; communicate product or compliance updates; prevent fraud; meet legal and regulatory obligations; and improve Promethora products.
6. Data sharing and disclosure
We may share relevant information with banks, payment networks, acquiring partners, KYC and verification providers, cloud and technology vendors, analytics and security providers, auditors, professional advisers, and government or regulatory authorities where required. These disclosures are limited to legitimate business, service, compliance, security, or legal purposes. We do not rent or sell personal information for third-party marketing.
7. Data storage and retention
We retain information for as long as needed to provide services, comply with legal and regulatory requirements, resolve disputes, enforce agreements, complete audits, and support security monitoring. KYC, transaction, settlement, tax, and audit records may be retained for statutory periods. When information is no longer needed, we delete, anonymise, or archive it using appropriate safeguards.
8. Security safeguards
We use administrative, technical, and organisational safeguards designed to protect information from unauthorised access, misuse, alteration, loss, or disclosure. These may include access controls, encryption in transit, audit logs, credential management, network controls, monitoring, and role-based access. No digital system is perfectly secure, but we work to reduce risk and respond to incidents responsibly.
9. Cookies and tracking
Promethora may use cookies, local storage, and similar technologies for essential site operation, security, preferences, analytics, and performance improvement. You can manage cookies in your browser settings. Some features may not work correctly if essential cookies are disabled. Please see our Cookie Policy for more detail.
10. Your rights and choices
Depending on applicable law, you may request access, correction, update, deletion, restriction, withdrawal of consent, or information about how your personal data is processed. Certain data may need to be retained for compliance, fraud prevention, legal claims, or regulatory audit purposes. To make a request, contact hello@promethora.com.
11. Third-party links and services
Our website or services may link to third-party websites, banks, networks, or partner services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with third parties.
12. Contact
For privacy questions, data requests, or concerns, contact Promethora at hello@promethora.com. Registered office: Second Floor, No 208/1, 2nd Block, 80 Feet Road, Bengaluru, Bengaluru Urban, Karnataka 560043.